Grandey, Alicia A...[et al]. <br/><br/>
Emotional labor in the 21st century: diverse perspectives on emotion regulation at work 
Grandey, Alicia A...[et al]. 
 - London  Routledge  2017 
 - xix, 323p. 
<br/><br/><label>ISBN: </label>9781138115910 
<br/><br/><label>Subjects--Index Terms: </label>Employees -- Attitudes Nonverbal communication in the workplace Industrial and organisational Psychology Customer service Emotional labour  Psychology, Industrial 
<br/><br/><label>Dewey Class. No.: </label>658.382  / GRA;1