TY  - BOOK
AU  - Grandey, Alicia A...[et al].
AU  - Diefendorff, James M.
AU  - Rupp, Deborah E.
TI  - Emotional labor in the 21st century: diverse perspectives on emotion regulation at work
SN  - 9781138115910
U1  - 658.382 
PY  - 2017///
CY  - London
PB  - Routledge
KW  - Employees -- Attitudes
KW  - Nonverbal communication in the workplace
KW  - Industrial and organisational Psychology
KW  - Customer service
KW  - Emotional labour
KW  - Psychology, Industrial
ER  -