Jeston, John <br/><br/>
Business process management: practical guidelines to successful implementations/4e. 
Jeston, John 
 - 4th ed. 
 - London  Routledge  2018 
 - xxxvi, 653p. 
<br/><br/><label>ISBN: </label>9781138738409 
<br/><br/><label>Subjects--Index Terms: </label>Business process Business process management Foundation phase Enablement phase Develop phase Implement phase 
<br/><br/><label>Dewey Class. No.: </label>658.406 3  / JES