TY  - BOOK
AU  - Jeston, John
TI  - Business process management: practical guidelines to successful implementations/4e
SN  - 9781138738409
U1  - 658.406 3 
PY  - 2018///
CY  - London
PB  - Routledge
KW  - Business process
KW  - Business process management
KW  - Foundation phase
KW  - Enablement phase
KW  - Develop phase
KW  - Implement phase
ER  -