Fitzsimmons, James A  <br/><br/>
Service management: operations,strategy information technology/ 8e  
Fitzsimmons, James A  
 - 8th ed. 
 - Chennai   McGraw hill education   2018 
 - xviii,524p. 
<br/><br/><label>ISBN: </label>9789353161149 
<br/><br/><label>Subjects--Index Terms: </label>Service industries -- Management Service enterprise Managing service operations Service Management Globalization services 
<br/><br/><label>Dewey Class. No.: </label>658  / FIT