TY  - BOOK
AU  - Fitzsimmons, James A 
AU  - Fitzsimmons, Mona J 
AU  - Bordoloi, Sanjeev 
TI  - Service management: operations,strategy information technology/ 8e 
SN  - 9789353161149
U1  - 658 
PY  - 2018///
CY  - Chennai 
PB  - McGraw hill education 
KW  - Service industries -- Management
KW  - Service enterprise
KW  - Managing service operations
KW  - Service Management
KW  - Globalization services
ER  -