TY  - GEN
AU  - Zemke, Ron
AU  - Connellan, Tom
TI  - E-service
SN  - 0-8144-0606-8
U1  - 681.324:658.8 
PY  - 2001///
CY  - New York
PB  - Amacom
KW  - 681.324:658.8
KW  - E-commerce
ER  -