TY  - BOOK
AU  - Tourniaire, Francoise
AU  - Farrell, Richard
TI  - Art of Software Support : Design and Operation of Support Centres and Help Desks
SN  - 0-13-569450-7
PY  - 1997///
CY  - New Jersey
PB  - Prentice-Hall of India
KW  - Software Support
KW  - Computer Software Industry - Customer Services
KW  - Computer Science
KW  - Automation
ER  -