Besterfield ,Dale H. <br/><br/>
Total quality management /2nd ed. 

 - 2nd ed. 
 - New Delhi  Pearson Education Asia  2001 
 - x,533p. 
<br/><br/><label>ISBN: </label>81-7808-270-5 
<br/><br/><label>Subjects--Index Terms: </label>658.56:65 
<br/><br/><label>Dewey Class. No.: </label>658.56:65  / BES