TY  - BOOK
AU  - Besterfield ,Dale H.
AU  - Besterfield-michna ,Carol
TI  - Total quality management /2nd ed
SN  - 81-7808-270-5
U1  - 658.56:65 
PY  - 2001///
CY  - New Delhi
PB  - Pearson Education Asia
KW  - 658.56:65
ER  -