Besterfield ,Dale H. <br/><br/>
Total quality management /3rd rev ed. 

 - 3rd rev ed. 
 - New Delhi  Pearson Education Asia  2012 
 - x,558p. 
<br/><br/><label>ISBN: </label>0130993069 
<br/><br/><label>Subjects--Index Terms: </label>658.56:65 
<br/><br/><label>Dewey Class. No.: </label>658.56:65  / BES