TY  - BOOK
AU  - Besterfield ,Dale H.
AU  - Besterfield-michna ,Carol
TI  - Total quality management /3rd rev ed
SN  - 0130993069
U1  - 658.56:65 
PY  - 2012///
CY  - New Delhi
PB  - Pearson Education Asia
KW  - 658.56:65
ER  -