Metters, Richard <br/><br/>
Successful service operations management 

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 - Canada  South-Western  2003 
 - xx, 374p.  includes CD ROM 
<br/><br/>   
<br/><br/><label>ISBN: </label>0-324-13556-4 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Index Terms: </label>Customer service- Management 
<br/><br/><label>Dewey Class. No.: </label>658.818