Melling, Maxine <br/><br/>
Building a successful customer service culture: a guide for library and information managers 

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 - London  Facet Publishing  2002 
 - xii, 212p.   
<br/><br/>   
<br/><br/><label>ISBN: </label>185604449 1 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Index Terms: </label>Customer service- librarianship  Information services  Electronic publishing  Leadership  Quality assuring 
<br/><br/><label>Dewey Class. No.: </label>025.5