TY  - BOOK
AU  - Melling, Maxine
AU  - Little, Joyce
TI  - Building a successful customer service culture: a guide for library and information managers
SN  - 185604449 1
U1  - 025.5 
PY  - 2002///
CY  - London
PB  - Facet Publishing
KW  - Customer service- librarianship
KW  - Information services
KW  - Electronic publishing
KW  - Leadership
KW  - Quality assuring
ER  -