TY  - BOOK
AU  - Lankes, David R.
AU  - McClure, Charles R.
TI  - Implementing digital reference services: setting standards and making it real
SN  - 1-85604-462-9
U1  - 025.5:004.932 
PY  - 2003///
CY  - London
PB  - Facet Publishing
KW  - Digital reference services
KW  - Virtual reference
ER  -