George, Michael L. <br/><br/>
Lean six sigma for service: how to use lean speed and six sigma quality to improve services and transaction 

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 - New Delhi  Tata McGraw-Hill  2003 
 - xiv, 386p.   
<br/><br/>   
<br/><br/><label>ISBN: </label>0-07-058258-0 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Index Terms: </label>Six sigma  Quality management  Management techniques 
<br/><br/><label>Dewey Class. No.: </label>658.56