Bergman, Bo <br/><br/>
Quality: from customer needs to customer satisfaction 

 - 2nd ed. 
 - New Delhi  Overseas Press  2006 
 - 606p.   
<br/><br/>   
<br/><br/><label>ISBN: </label>81-88689-47-5 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Index Terms: </label>Quality management  Quality control- standards  Customer service- Management  Customer satisfaction  Leadership- Quality  Quality control 
<br/><br/><label>Dewey Class. No.: </label>658.56