Kandampully, Jay <br/><br/>
Service quality management in hospitality and tourism 

 - 
 - Mumbai  Jaico Publishing House  2008 
 - xvi, 339p   
<br/><br/>   
<br/><br/><label>ISBN: </label>9788179927434 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Index Terms: </label>Hospitality industry - Management  Tourism - Management  Leisure idustry - Management 
<br/><br/><label>Dewey Class. No.: </label>392.72