Buckley Owen, Tim <br/><br/>
Success at the enquiry desk:successful enquiry answering every time 

 - 5th ed. 
 - London  Facet Publishing  2006 
 - xx,134p   
<br/><br/>   
<br/><br/><label>ISBN: </label>9781856046008 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Index Terms: </label>Information services  Electronic publishing  Libraries - Customer services  Reference service 
<br/><br/><label>Dewey Class. No.: </label>030