Jeston, John <br/><br/>
Business process management : practical guidelines to successful  implementations 

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 - Burlington  Butterworth  2007 
 - xxi, 437p.   
<br/><br/>   
<br/><br/><label>ISBN: </label>9788131207611 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Index Terms: </label>Reengineering ( Management)  Organizational change  Business planning 
<br/><br/><label>Dewey Class. No.: </label>658:005.7