Moore, Chris <br/><br/>
How to handle customer complaints; a company guide to customer relations and consumer rights 

 - Great Britain  Gower  1975 
 - xiii, 116p. 
<br/><br/><label>Subjects--Index Terms: </label>Customer, Marketing 
<br/><br/><label>Universal Decimal Class. No.: </label>658.818  / MOO