Hernon, Peter <br/><br/>
Delivering satisfaction and service quality:a customer-based approach for libraries 

 - 
 - New  Delhi  Indiana Publishing House  2009 
 - xiv, 181p   
<br/><br/>   
<br/><br/><label>ISBN: </label>9788184082425 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Index Terms: </label>Reference Services (Libraries)- Management  Consumer satisfaction 
<br/><br/><label>Dewey Class. No.: </label>025.5