Smith, Bob <br/><br/>
Fire up your communication skills  get people to listen, understand, and give you what you want 

 - 2nd ed. 
 - New Delhi  Viva Books  2009 
 - 315p. 
<br/><br/>   
<br/><br/><label>ISBN: </label>9788130900353 
<br/><br/><label>Subjects--Index Terms: </label>Communication skills-Effective  Communication skills-Effective speaking 
<br/><br/><label>Universal Decimal Class. No.: </label>820.085  / SMI