Spechler, Jay W. <br/><br/>
When America Does it Right: Case Studies in Service Quality. 

 - 
 - Georgia  Industrial Engineering and Management  1988 
 - xii, 599p.   
<br/><br/>   
<br/><br/><label>ISBN: </label>
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Index Terms: </label>Studies in Service Quality 
<br/><br/><label>Dewey Class. No.: </label>658.818(078.7:73)