Noe, Francis P <br/><br/>
Tourist customer service satisfaction  an encounter approach 
Francis P Noe, Mozeffer Uysel and Vincent P Magnini 
 - London  Routledge  2012 
 - ix, 193p. 
<br/><br/><label>ISBN: </label>9780415578042 
<br/><br/><label>Subjects--Index Terms: </label>Tourist management Hospitality industry Customer service 
<br/><br/><label>Universal Decimal Class. No.: </label>338.488  / NOE