Weinstein, Art <br/><br/>
Superior customer value  strategies for winning and retaining customers 

 - 3rd ed. 
 - Boca Raton  CRC Press  2012 
 - 301p. 
<br/><br/><label>ISBN: </label>9781439861288 
<br/><br/><label>Subjects--Index Terms: </label>Customer Services Customer value 
<br/><br/><label>Universal Decimal Class. No.: </label>658.818  / WEI