Russell, Roberta S <br/><br/>
Operations management  Roberta S Russell and Bernard W Taylor 

 - 7th ed. 
 - New Delhi  Wiley   2011 
 - xvii, 810p. 
<br/><br/><label>ISBN: </label>9788126537044 
<br/><br/><label>Subjects--Index Terms: </label>Operations management Quality management Designing services Process design 
<br/><br/><label>Universal Decimal Class. No.: </label>65.012.1  / RUS