Vavra, Terry G. <br/><br/>
Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing and reporting customer satisfaction measurement programs 

 - New Delhi  Wheeler Publications  1997 
<br/><br/><label>ISBN: </label>8175441305 
<br/><br/><label>Subjects--Index Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>658.812