Sterne, Jim. <br/><br/>
Customer service on the Internet 
Jim Sterne 
 - New York:  John Wiley & sons,  1996. 
 - 326p. 
<br/><br/><label>ISBN: </label>9 780471 155065 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service - Communication systems.<br/>Internet marketing.<br/>World Wide Web (Information retrieval system)<br/>Internet (Computer network)
<br/><br/><label>Dewey Class. No.: </label>004.738 5 STE