TY  - GEN
AU  - Sterne, Jim.
AU  - Sterne, Jim.
TI  - Customer service on the Internet
SN  - 9 780471 155065
U1  - 004.738 5 STE 
PY  - 1996///
CY  - New York
PB  - John Wiley & sons
KW  - Customer service - Communication systems
KW  - Internet marketing
KW  - World Wide Web (Information retrieval system)
KW  - Internet (Computer network)
ER  -