Aalst, Wil M.P. Van der <br/><br/>
Process mining :discovery, conformance and enhancement of business processes 
Wil M.P. Van der  Aalst 
 - 1st. ed. 
 - Berlin :  Springer,  2011. 
 - xvi, 352p.  
<br/><br/><label>ISBN: </label>9783642193446 (hard cover : alk. paper)