Besterfield, Dale H...[et al] <br/><br/>
Total Quality Management 
Dale H Besterfield 
 - 3rd Rev.ed. 
 - Delhi  Pearson  2011 
 - xxi, 558p. 
<br/><br/><label>ISBN: </label>978-81-317-3227-4 
<br/><br/><label>Subjects--Index Terms: </label>Total Quality Management TQM 
<br/><br/><label>Dewey Class. No.: </label>658.562  / BES