TY  - BOOK
AU  - Besterfield, Dale H...[et al]
TI  - Total Quality Management
SN  - 978-81-317-3227-4
U1  - 658.562 
PY  - 2011///
CY  - Delhi
PB  - Pearson
KW  - Total Quality Management
KW  - TQM
ER  -