TY  - BOOK
AU  - Sreenivasan, N S
AU  - Narayana, V
TI  - Managing Quality:  : concepts and tasks
SN  - 81-224-1680-2
U1  - 658.562 
PY  - 2005///
CY  - N.Delhi
PB  - New Age
KW  - Total Quality Management
KW  - TQM
ER  -