TY - BOOK AU - Crosby, John V. TI - Managing the big sale: a relational approach to marketing strategies, tactics and selling SN - 084423427 U1 - 658.85 PY - 1993/// CY - Illinois PB - NTc business books KW - Selling -key accounts-management KW - Sales management KW - Marketing management N1 - X:512 N61 ER -