Muhamed, Peeru H. <br/><br/>
Customer relationship management  a step by step  approach  

 - New Delhi  Vikas publishing house  2003 
 - 224p.  Book  
<br/><br/> School of Management Studies 
<br/><br/><label>Subjects--Index Terms: </label>Customer relationship management 
<br/><br/><label>Dewey Class. No.: </label>658.812  / MUH