TY  - BOOK
AU  - Tiwana, Amrit
TI  - The essential guide to knowledge management: e-business and CRM applications
SN  - 8178083264
U1  - 658.054 678 
PY  - 2001///
CY  - New Delhi
PB  - Pearson Education Asia
KW  - Knowledge management
KW  - E-business
N1  - School of Management Studies
ER  -