TY  - BOOK
AU  - Cortada, James W.
TI  - TQM for information systems management: quality practice for continuous improvement
T2  - Management and organization series
SN  - 0071133968
U1  - 658.403 8 
PY  - 1996///
CY  - New York
PB  - McGraw HIll
KW  - TQM management
ER  -