Peppard, Joe <br/><br/>
The essence of business process reengineering 

 - New Delhi  Prentice Hall of India  1997 
 - ix, 256p. 
<br/><br/><label>ISBN: </label>8120312058 
<br/><br/><label>Subjects--Index Terms: </label>Business process re-engineering 
<br/><br/><label>Dewey Class. No.: </label>658.406 3  / PEP