Samuel, K.H. <br/><br/>
Encyclopaedia of management  TQM 

 - New Delhi  Crest  1999 
 - 292p. 
<br/><br/><label>ISBN: </label>81242016844 
<br/><br/><label>Subjects--Index Terms: </label>Management 
<br/><br/><label>Dewey Class. No.: </label>658.003  / SAM.3