TY  - BOOK
AU  - Bank, John
AU  - Buckley, Adrian
TI  - The essence of total quality management
T2  - Essence of management series
SN  - 8120309030
U1  - 658.401 3 
PY  - 1996///
CY  - New Delhi
PB  - Prentice hall of India
KW  - Total quality management
KW  - Management
N1  - Including index
ER  -