Lientz, Bennet P. <br/><br/>
Business process improvement  planning and implementation 

 - New York  Harcourt brace  1999 
 - xxiv, 532p. 
<br/><br/><label>ISBN: </label>0156099660 
<br/><br/><label>Subjects--Index Terms: </label>Business process improvement 
<br/><br/><label>Dewey Class. No.: </label>658  / LIE