Ross, Joel E. <br/><br/>
Total quality management  text, cases and readings 

 - 2nd ed. 
 - New Delhi  Vanity books international  1995 
 - 465p. 
<br/><br/><label>ISBN: </label>8175140127 
<br/><br/><label>Dewey Class. No.: </label>658.401  / ROS