Total quality management  the key to business improvement 

 - 2nd ed. 
 - New York  Chapman & Hall  1994 
 - xi, 188p. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0412586401 
<br/><br/><label>Subjects--Index Terms: </label>TQM 
<br/><br/><label>Dewey Class. No.: </label>658.401 3  / CHA