Kessler, Sheila  <br/><br/>
Measuring and managing customer satisfaction  going for the gold 

 - Bangalore  Wheeler  1996 
 - 228p. 
<br/><br/><label>ISBN: </label>8175441291 
<br/><br/><label>Subjects--Index Terms: </label>Customer satisfaction 
<br/><br/><label>Dewey Class. No.: </label>658.812  / KES