Karten, Naomi <br/><br/>
Managing expectations  working with people who want more, better, faster, sooner, now! 

 - New York  Dorset house publishing  1994 
 - xxi, 216p. 
<br/><br/><label>ISBN: </label>0932633277 
<br/><br/><label>Subjects--Index Terms: </label>Managing expectations 
<br/><br/><label>Dewey Class. No.: </label>004.068  / KAR