Spector, Robert <br/><br/>
The nordstrom way  the inside story of America's # 1 customer service company 

 - New York  John Wiley & Sons  1995 
 - xii, 244p. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0471584967 
<br/><br/><label>Subjects--Index Terms: </label>customer service - United States Development stores 
<br/><br/><label>Dewey Class. No.: </label>658.807 1  / SPE