TY  - BOOK
AU  - Spector, Robert
AU  - McCarthy, Patrick D
TI  - The nordstrom way: the inside story of America's # 1 customer service company
SN  - 0471584967
U1  - 658.807 1 
PY  - 1995///
CY  - New York
PB  - John Wiley & Sons
KW  - customer service - United States
KW  - Development stores
N1  - Includes index
ER  -