TY  - BOOK
AU  - Poirier, Charles
AU  - Walker, Ian
TI  - Business process management applied: creating the value managed enterprise
SN  - 139788131508930
U1  - 658.51 
PY  - 2005///
CY  - New Delhi
PB  - Cengage learning
KW  - Business process management application
N1  - Includes index
ER  -